Hell hath no fury quite like a Tituss Burgess scorned. The Unbreakable Kimmy Schmidt star, 37, didn’t hold back his anger toward a Brooklyn-based moving company on Wednesday, July 13, posting a scathing Yelp review of their poor services that quickly went viral.
“My name is Tituss Burgess. I’m an Emmy Nominated Actor for Unbreakable Kimmy Schmidt currently streaming on netflix. Thats besides the point. But watch it,” Burgess began his blistering review of Franks Express. “These guys are the absolute most UNPROFESSIONAL workers I have EVER DEALT WITH.”
The actor then detailed exactly what went down, and left no detail untold.
“I called this man this morning. We chatted. He said he could move my couch at 1 pm which was the time I requested. 1:30 still no movers,” he ranted. “I called back and he says I will give you a discount .. I said ok. He says but you have to post a review on yelp. I said when you complete the job I will complete the review.”
Burgess and the employee then allegedly engaged in a back-and-forth that lasted for 45 minutes as the man on the other end of the phone demanded that the actor write a review.
“I called him about 9 times but he wouldn’t pick up but he somehow was capable of texting. DO NOT USE THIS COMPANY,” Burgess continued. “Im going to post this to twitter to my instagram to my Facebook. You messed with the wrong Queen. #franksexpress #Igotcha #lizaminelli #Iamgonnamakeavideoaboutyoubecauseofthedeepangerifeel #DONOTTHREATENMEIWILLWIN.”
True to his word, Burgess then took to his Twitter to recount the details of the disastrous experience, and even recorded a video rant to his Instagram and Facebook accounts.
In response, the company replied to his original Yelp review with a frantic message, starting with “Dear Tituss!”
“Please contact with our owner Frank! It is fatal mistake,” the reply, from a user named Victoria M. of Franks Express, reads. “And we would like to clarify that. We believe that you had bad experiences with other Company. As you can see our reviews on the Yelp you can find us as professional. … So if you call us we would give you truck and the best crew in that time. It would be the best chance to help the famous person.”
Burgess has yet to respond to the company’s attempt to alleviate the situation. Us Weekly also reached out for comment, since there seemed to be some confusion as to what took place.
